Question 1

Which are Atelier Cosmetic Design aims?

Accepted Answer

We produce in small batches with care Raw botanical ingredients 100% natural, or Naturally Derived Minimal process ingredients Organic and wild harvested ingredients whenever possible Recycled containers and minimal re-usable packaging Plant based food grade cold pressed oils Therapeutic grade, steam distilled pure essential oils and natural isolates   We will never use: Synthetic ingredients Artificial colorants/dyes Synthetic Preservatives Fillers Animal testing Mineral oils Petroleum Parabens Sodium laurel sulfate Chemicals

Question 2

What's the Minimum Order Quantity

Accepted Answer

It all comes down to the specific product. We can start as little as 1 kg and go further up to 5-10 kg. For batches of 20 kg and over we outsource a manufacturing facility but still monitor and manage the whole process. Get in touch with us to discuss your project, you will be surprise how flexible we are! Read more about it in our blog post Why Choose Small Batch Production

Question 3

At the ingredients list I read ' parfum' ' fragrance' or 'alchemical synergy'. What does it refer to? And which are the ingredients used?

Accepted Answer

Our alchemical synergy refers to the blend of natural/organic essential oils we’ve used to create the scent of the product. We call it alchemical synergy because the way Sonia creates these blends is based on an energetic balance of the blend. Essential oils are very powerful when they are used alone but they are exponentially efficient when they are combined with others. This is what we know as the principle of the synergy. There are no limits regarding the amount of essential oils – what matters is the right ‘polarity’ on your synergy. The energetic charge of an essential oil is crucial in order to obtain the most effective formula. Essential oils can also be divided by their type of energy – this is what we call the polarity of an essential oil. Sonia’s signature scents are a well-kept secret; however we list the most significant chemical compounds of the synergy. If you would like to know more about synergies, essential oils chemical compounds or Spanish alchemy we recommend the following blog posts: Key Benefits of Spanish Alchemy, The Art of fragrant Spanish Alchemy, Are you buying the right essential oils?, and Creating the perfect synergy.

Question 4

Are your products tested in any way?

Accepted Answer

Yes they are.   We DO NOT test on animals we are a certified Cruelty Free business. Sustainability and good practices are our philosophy. As we only use natural ingredients, many products are tested in-house as they don’t require sophisticated lab testing. Creams, serums and any other product that require PET and stability test to ensure you optimal quality are tested on an external lab facility.

Question 5

Are your scents completely natural?

Accepted Answer

Yes, they are.   Our alchemic synergies are 100% natural, made only with organic and /or natural pure essential oils or natural isolates. We don't use anything synthetic in our fragrances or in any other product in our range. We have NOTHING TO HIDE we supply full ingredients disclosure to our customers by signing the relevant agreement to each situation. Our alchemic scents are our best kept secret!

Question 6

Do you make custom-made fragrances?

Accepted Answer

Yes we do.   Sonia creates bespoke scents for small brands or businesses like salons, spas as well as fragrances for many other different types of businesses. Get in contact with us for more information.

Question 7

General Terms & Conditions

Accepted Answer

Terms Of Service Overview This website is operated by Atelier Cosmetics Design Pty Ltd. Throughout the site, the terms ”i” , “my’,  “we”, “us” and “our” refer to Atelier Cosmetics Design Pty Ltd. Atelier Cosmetics Design Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service. Any new features or tools which are added to the current store shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on wix inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Section 1 - online store terms By agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the terms will result in an immediate termination of your services. Section 2 - general conditions We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms. Section 3 - accuracy, completeness and timeliness of information We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. Section 4 - modifications to the service and prices Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service. Section 5 - products or services (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected. Section 6 - accuracy of billing and account information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our returns policy. Section 7 - optional tools We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these terms of service. Section 8 - third-party links Certain content, products and services available via our service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. Section 9 - user comments, feedback and other submissions If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. Section 10 - personal information Your submission of personal information through the store is governed by our privacy policy. To view our privacy policy. Section 11 - errors, inaccuracies and omissions Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated. Section 12 - prohibited uses In addition to other prohibitions as set forth in the terms of service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses. Section 13 - disclaimer of warranties; limitation of liability We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Atelier Cosmetics Design Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Section 14 - indemnification You agree to indemnify, defend and hold harmless Atelier Cosmetics Design Pty Ltd  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. Section 15 - severability In the event that any provision of these terms of service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions. Section 16 - termination The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These terms of service are effective unless and until terminated by either you or us. You may terminate these terms of service at any time by notifying us that you no longer wish to use our services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms of service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof). Section 17 - entire agreement The failure of us to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision. 
These terms of service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms of service). 
Any ambiguities in the interpretation of these terms of service shall not be construed against the drafting party. Section 18 - governing law These terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the Australian goverment laws, competition and consumer act 2010. Section 19 - changes to terms of service You can review the most current version of the terms of service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes. Section 20 - product and usage warnings Please be aware of any skin allergies you may have before using our products. If you have a history of sensitivities or allergies, it is a good idea to perform a skin test first. If you are pregnant or breastfeeding, please consult your physician before using any products containing essential oils, as there are many herbs and essential oils that are not recommended for use by pregnant and nursing women, infants, and children. Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician. Section 21 - contact information Questions about the terms of service should be sent to us at ask@ateliercd.com

Question 8

Privacy Policy

Accepted Answer

This following document sets forth the Privacy Policy for the Atelier Cosmetics Design Pty Ltd website, www.ateliercd.com Atelier Cosmetics Design Pty Ltd is committed to providing you with the best possible customer service experience. Our obligations Atelier Cosmetics Design Pty Ltd is bound by the provisions of the Privacy Act 1988 (Cth) - external site, including the Australian Privacy Principles - external site. Collection of your personal information There are many aspects of the site which can be viewed without providing personal information, however, for access to future Atelier Cosmetics Design Pty Ltd customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. Sharing of your personal information We do NOT sell to other companies your personal information. We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Atelier Cosmetics Design Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Use of your personal information For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. Changes to this Privacy Policy Atelier Cosmetics Design Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site. Accessing Your Personal Information You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Atelier Cosmetics Design Pty Ltd reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Question 9

Refunds Policy & Work on Comission TCs

Accepted Answer

A. KEY TERMS AND PARTICULARS 1.             Scope of work The design and supply of a product/s on commission 2.            Deliverables Atelier Cosmetics Design Pty Ltd agrees to provide the following deliverables as part of the Scope of Work: INCI (International Nomenclature of Cosmetic Ingredients) of the designed and supplied product/s on commission the agreed quantity of the product/s on commission storage and use recommendations of the product/s on commission 3.            Exclusivity The Client shall not engage any third party for providing the same formula for the product/s on commission in Australia that competes directly with or are similar to the product/s on commission provided by the Supplier. The Supplier shall not provide the same formula and/or formulas of the product/s on commission to any directly competitive business of the Client. 4.            Intellectual Property Atelier Cosmetics Design Pty Ltd is the exclusive owner of the Intellectual Property of all the formulas of the products designed and supplied. The Client may not challenge or dispute the Supplier’s ownership or the Supplier’s Intellectual Property. The Client must not do or omit to do anything which could detrimentally affect the ownership of the Supplier Intellectual Property. The Client is entitled during the term to use the product supplied as it may reasonably require for the sole purpose effectively agreed in the Territory. The Client must not use the Supplier’s Intellectual Property for any other purpose without the prior written consent. On the assumption that for any reason the Supplier is no longer able to provide the product/s on commission to the Client; the Client will be entitled to acquire the Intellectual Property of the formula of such product/s on commission. The value of the Intellectual Property will be established at the time of the acquisition. 5.            Returns Policy Being the nature of this work on commission we do NOT accept returns once the sample is approved. The Client shall inspect the goods within the next 14 days of such receipt and check quality and agreed specifications compliance.  The Client will be responsible for their own storage of the product/s on commission and must comply with the Supplier’s recommendations for storage and use. 6.            Confidentiality Obligations In relation to using the Confidential Information: You may only use it’s directed by us and for our benefit and you must not use it in any way that is detrimental to us. You must not disclose it except with our written permission or if required by law – in which case you must notify us as soon as possible of the requirement and (if possible) give us the opportunity to lawfully oppose the disclosure. 7.            Jurisdiction and Governing Law It is agreed by the Parties that this Agreement is to be construed in accordance with the Law of Australia and each Party covenants that it submits to the jurisdiction of the Courts of the State of Victoria or Territory in which the Parties are located. If the Territory is the whole Australia, then the Parties submit to all States and Territory Courts and Federal Courts. B. GENERAL CONDITIONS 1.             Quotations Prices and other details in any quotation, pro forma invoice or other document that we provide are only valid for 30 days or such other limited time period as stated in the document. 2.            Orders You acknowledge that once you place an order with us, we may order or manufacture goods especially for you and we may not permit you to vary or cancel the order unless you compensate us for the losses we incur, or we otherwise consent. 3.            Price and price increases We will notify you of the price for the goods when you place your order. We may increase the price if there is an increase in our costs between the date of an order and the date the goods are ready for delivery. If this occurs, you may cancel the order but we will not be liable for any losses you incur in connection with the cancellation. 4.            GST Unless otherwise stated, the prices for the goods are exclusive of Goods and Services Tax (GST). You must pay GST at the same time and in the same manner as the consideration for the goods. We will give you a tax invoice showing the applicable GST. 5.            Delivery We will use reasonable endeavours to deliver the goods to the delivery point and on the date requested in your order. However, we will not be liable for any losses you suffer as a result of a delay or failure to deliver the goods. 6.            Risk in the goods Risk in the goods will pass to you when you take possession of them. 7.            Return of obviously defective goods You must inspect the goods on delivery and may return them as defective if they: •                              are not of acceptable quality (as defined in the Australian Consumer Law); or •                              do not conform to an agreed specification. The period for returning obviously defective goods is set within 14 days from the receipt of the goods. If you fail to return the goods (or notify us of any shortfall in the quantity delivered) within this period, you must pay for them in full despite any shortfall or defects (other than non-obvious or latent defects that you could not be reasonably expected to have identified within the time period). We will cover the charges for returning the goods if we accept that they are defective. 8.            Payment terms You must pay us for the goods on the payment terms in the Key Terms. However, if we consider (in our absolute discretion) that your credit worthiness is unsatisfactory or the amount would exceed our credit limit, we may require you to pay the total amount invoiced due on receipt. 9.            Interest on late payments If you fail to pay us strictly within the payment terms then you must pay the annual interest rate on late payments in the Key Terms. The interest will be calculated daily on the amount outstanding. 10.          Title and our security interest Although you will assume the risk in the goods when you take possession, until you pay for them: •              we will retain ownership and title; •              you hold them on our behalf as fiduciary bailee; and •              if we request, you must return them or permit us to retake possession of them and we will not be any liable for any loss you suffer as a result. However, you may dispose of the goods in the ordinary course of business on the basis that you will be taken to hold the proceeds of sale or trade on trust for us until you pay for them. 11.           Personal Property Securities Act (PPSA) You acknowledge that under the Personal Property Securities Act 2009 Cth (PPSA): •              this Agreement constitutes a security agreement; •              you grant us a purchase money security interest in the goods and any proceeds; and •              we may register a financing statement on the Personal Property Securities Register (PPSR), You agree to provide information and do anything we reasonably require for us to register, maintain and enforce our security interest. 12.          Provision of information under PPSA not required You waive the requirement to provide information under various provisions of the PPSA. In particular, you agree that as provided for in: •              section 157 – we are not required to give you a verification statement; •              section 144 – we are not required to give you notices under section 95, 118, 121, 130, 132 and 135; and •              section 275 – we are not required to provide interested persons with information relating to our security interest and neither are you. 13.          Terms defined in the PPSA Terms defined in the PPSA (including purchase money security interest, verification statement, proceeds and various other terms) have the same meaning when used in this Agreement. 14.          Enforcement expenses You must pay any reasonable expenses (including legal fees) we incur to enforce our rights under this Agreement. 15.          Goods supplied on a wholesale basis You confirm you are purchasing the goods on a wholesale basis to on-sell or re-supply to your customers and that as such you may not be entitled to all of the consumer guarantees under the Australian Consumer Law. 16.          Our warranties We warrant that the goods we deliver will: •              match the description in the invoice and any agreed specification. •              be free of third-party claims or undisclosed securities; and •              be of acceptable quality as defined in the Australian Consumer Law. 17.          Limitation of liability We limit our liability in relation to the sale of goods to you as follows: •              apart from the warranties in this Agreement or any express guarantees, we exclude all warranties and guarantees (whether written or oral); •              our liability for any claims (whether for negligence, breach of contract or statute) is limited at our option to either: (i)           replacing the goods or supplying equivalent goods; or (ii)          repairing of the goods; or (iii)         paying you the cost of having the goods replaced or repaired; and •              we are not liable for any indirect, incidental, special and/or consequential losses, liability, costs or damages; any loss of business opportunity, production, profits or savings; or any reasonably foreseeable losses. However, this limitation of liability does not apply if it would restrict, modify or exclude your rights in a way that is not permitted under the Australian Consumer Law or other applicable laws. 18.          Variations We may vary this Agreement by giving you written notice at any time. The variation will only affect future orders. 19.          Jurisdiction and governing law The jurisdiction and governing law in the Key Terms apply to this Agreement. The courts of the jurisdiction are entitled, non-exclusively, to resolve disputes about this Agreement.